Luci’s success story.

Luci Barber, 23, wanted to progress a career in customer service. She came to Get Set UK and we matched her with an employer on a Level 2 Customer Service Practitioner Apprenticeship where she could develop the skills she needed, gain work experience, earn certification and bring in a wage.

Luci was lacking in confidence and struggling to pass her Functional Skills in English and Maths. Working closely with her Learning and Development Mentor, Ellis Davis she identified the areas where Luci was struggling and worked with Tim Owen, Functional Skills Tutor to provide the support Luci needed to pass her Functional Skills and support her throughout her Apprenticeship.

With Ellis and Tim’s encouragement and expertise, Luci developed the skills and knowledge she needed which boosted her confidence and self-belief. After successfully passing her functional skills assessments, Luci went on to achieve a triple distinction in her end-point assessment and successfully secured a permanent position with her employer.