Caroline’s success story.

Caroline Mercieca’s Apprenticeship journey began when a colleague at Southend-on-Sea City Council encouraged her to apply. Through the SEATS programme with Get Set UK, she started her Level 5 Operations Manager Apprenticeship to prepare for future leadership opportunities. 

Caroline has quickly seen the benefits of the programme, from learning time management techniques that improved her day-to-day role to taking on mentoring responsibilities that allowed her to put her leadership skills into practice. She has also gained membership of the Institute of Leadership, strengthening her professional profile. 

Caroline reflects: “Before this course, I doubted my ability to lead. Now, I feel confident stepping into leadership conversations and supporting others. The Apprenticeship has laid a strong foundation for my long-term career goals. A huge part of my growth has been thanks to my Learning Development Manager, Keeley Clements. Keeley has a remarkable ability to make me feel seen and heard. She has consistently encouraged me to step outside my comfort zone, especially when writing up tasks. Her support has extended beyond the professional, and I am incredibly grateful for her guidance.” 

Her success demonstrates how apprenticeships can build confidence, sharpen leadership skills, and help individuals prepare for the next step in their career journey.  

Find out more about Apprenticeships here