Build customer service skills employers value.
Interested in a customer-facing role like reception, front of house or retail? The Customer Service Assistants Skills Bootcamp is a fully-funded, 3 week programme designed to help you deliver brilliant service with confidence. You’ll learn how to understand customer needs, communicate professionally, handle complaints effectively and represent your organisation in a way that builds trust and a strong reputation.
Delivered 5 days a week, from 9:30am to 3:00pm, this course is family-friendly and can be delivered either face-to-face in our Havant office or online.
You’ll gain a City & Guilds Level 2 Award in Customer Service, be guaranteed a job interview and receive personalised support with your CV, interview prep and job applications. You can also add extra certifications in Health, Safety and Welfare, Slips and Trips awareness, Level 2 Food Safety and Allergen Awareness and Control, with clear progression routes into a Level 2 or Level 3 apprenticeship.
Enrol now
Get Set for learning new skills
Get Set UK are delivering Skills Bootcamps in Customer Service on behalf of Hampshire County Council, funded by the Department for Education (DfE). Shaped by local employer demand, Skills Bootcamps build sector-specific skills and offer a clear route into employment, including a guaranteed job interview for unemployed participants, while helping employers access job-ready talent.
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What’s involved?
- Short 3 week course delivered in person or online
- 5 family-friendly sessions, Monday to Friday, 9:30am-3:00pm
- One-to-one coaching and support
- Real-life industry experience
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Who’s eligible?
- Adults 19+
- With the right to work in the UK
- Unemployed and actively seeking work
- Living in Hampshire
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What you’ll gain.
- Level 2 Award in Customer Service
- Hands-on experience that appeals to employers
- A fast-track route into a Level 2 or 3 Apprenticeship apprenticeship
- Guaranteed job interview upon completion
- Opportunity to gain additional certificates in the customer service industry
Course content
Career boosting-skills
Customer service essentials – learn how to deliver great service to different types of customers.
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Policies & procedures – understand how organisations set service standards and what good practice looks like.
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Professional image – build the qualities employers expect, from communication and body language to a confident, knowledgeable approach.
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Customer needs & complaints – respond effectively to expectations, questions and issues, creating positive outcomes.
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Communication methods – choose the right way to communicate for different customers and situations.
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Team roles & the customer journey – understand how different team members contribute and how a Customer Service Assistant supports exceptional service.
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Inclusive customer service – communicate clearly and professionally, including practical strategies to support customers with additional needs.
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Understanding customer needs – recognise different customer types and adapt your approach to deliver an excellent experience.
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Merchandising basics – explore how product presentation and store layout influence satisfaction, plus how to make products sell and close a sale.
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Health & safety – learn key safety practices for customer service environments.
Got a question?
Frequently asked questions
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How much does the Skills Bootcamp cost?
The Skills Bootcamps are completely free, as they are funded by the Department of Education (DfE).
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Am I guaranteed a job at the end of it?
We can only guarantee a job interview.
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Do we have exams throughout the course?
Yes, depending on what Skills Bootcamp you are on, you will have exams to complete throughout.
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Are the sessions recorded?
Yes, certain parts of the sessions are recorded and are sent to you by the tutor via Microsoft Teams.
