Customer Service Specialist Apprenticeship – Get Set UK

Job Type: Apprenticeship
Apprenticeship: Level 3 Customer Service Specialist

Location: SE11 5RD

Annual wage: £19,000

Hours: 35 hours a week

Working week: Monday – Friday 9am – 5pm

An exciting opportunity for an organised and customer-focused individual who is looking to start their career in customer service and join an award-winning organisation that provides an opportunity to work within the central support functions. You will enjoy interacting with people over the telephone and assisting in day-to-day admin duties.

What will the apprentice be doing?

  • Uphold professional integrity by maintaining sensitive company records.
  • Ensure all equipment/fixtures are reported timely to our contractors.
  • Demonstrate efficiency by overseeing systems, paperwork, and administrative tasks in strict alignment.

Key Responsibilities:

  • Ensure the branch is opened and closed while maintaining detailed logs in accordance with company policy.
  • Demonstrate commitment by organizing Health & Safety (H&S) folders and records in strict adherence to our H&S Policy.
  • Supervise visitor and customer access, with a vigilant eye on security to prevent breaches.
  • Efficiently manage branch phone communications, providing prompt and helpful responses to inquiries and ensuring seamless call transfers.
  • Skilfully operate the branch’s Private Branch Exchange (PBX) systems, ensuring seamless call transfers to support the team effectively.
  • Efficiently handle deliveries, oversee courier collections, and maintain organized booking records for our dynamic workspace.
  • Effectively manage the branch’s petty cash, issuing vouchers and travel cards to customers, and conducting weekly reconciliations for business manager approval, ensuring smooth financial operations.
  • Proactively procure stationery and necessary supplies, keeping our workspace fully equipped and efficient

Visitor and Customer Relations:

  • Welcome our program participants and visitors with professionalism, championing our vision of equal opportunities and values

Health and Safety:

  • Swiftly report any faulty equipment or fixtures to external parties to ensure timely repairs and maintenance.

Administrative Support:

  • Offer unwavering administrative support across diverse projects, using best practices to drive success.
  • Efficiently manage IT equipment for new team members and facilitate the smooth return of equipment from departing staff.

Key Skills Required:

  • Demonstrate strong administrative support and customer service skills in a customerfocused, inclusive environment.
  • Demonstrate exceptional time management, planning, problem-solving, and organizational skills to achieve your objectives.
  • Ability to cultivate powerful interpersonal skills, excelling both independently and as a dynamic team player, all driven by initiative and motivation.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will achieve the Level 3 Customer Service Specialist Apprenticeship Standard.
  • There are workshops that you will need to attend.
  • You will have a mentor for one-to-one teaching and learning.
  • In-house training will be given to support specifics of the role.

Desired skills and personal qualities

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Logical
  • Team working
  • Patience


  • GCSE or equivalent English (Grade 4/C) essential
  • GCSE or equivalent Maths (Grade 4/C) essential

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Registered office: Get Set UK Second Floor, Quadrant House, 250 Kennington Lane, London, SE11 5RD