Location: SE11 5RD
Annual wage: £19,000
Hours: 35 hours a week
Working week: Monday – Friday 9am – 5pm
An exciting opportunity for an organised and customer-focused individual who is looking to start their career in customer service and join an award-winning organisation that provides an opportunity to work within the central support functions. You will enjoy interacting with people over the telephone and assisting in day-to-day admin duties.
What will the apprentice be doing?
- Uphold professional integrity by maintaining sensitive company records.
- Ensure all equipment/fixtures are reported timely to our contractors.
- Demonstrate efficiency by overseeing systems, paperwork, and administrative tasks in strict alignment.
Key Responsibilities:
- Ensure the branch is opened and closed while maintaining detailed logs in accordance with company policy.
- Demonstrate commitment by organizing Health & Safety (H&S) folders and records in strict adherence to our H&S Policy.
- Supervise visitor and customer access, with a vigilant eye on security to prevent breaches.
- Efficiently manage branch phone communications, providing prompt and helpful responses to inquiries and ensuring seamless call transfers.
- Skilfully operate the branch’s Private Branch Exchange (PBX) systems, ensuring seamless call transfers to support the team effectively.
- Efficiently handle deliveries, oversee courier collections, and maintain organized booking records for our dynamic workspace.
- Effectively manage the branch’s petty cash, issuing vouchers and travel cards to customers, and conducting weekly reconciliations for business manager approval, ensuring smooth financial operations.
- Proactively procure stationery and necessary supplies, keeping our workspace fully equipped and efficient
Visitor and Customer Relations:
- Welcome our program participants and visitors with professionalism, championing our vision of equal opportunities and values
Health and Safety:
- Swiftly report any faulty equipment or fixtures to external parties to ensure timely repairs and maintenance.
Administrative Support:
- Offer unwavering administrative support across diverse projects, using best practices to drive success.
- Efficiently manage IT equipment for new team members and facilitate the smooth return of equipment from departing staff.
Key Skills Required:
- Demonstrate strong administrative support and customer service skills in a customerfocused, inclusive environment.
- Demonstrate exceptional time management, planning, problem-solving, and organizational skills to achieve your objectives.
- Ability to cultivate powerful interpersonal skills, excelling both independently and as a dynamic team player, all driven by initiative and motivation.
What training will the apprentice take and what qualification will the apprentice get at the end?
- You will achieve the Level 3 Customer Service Specialist Apprenticeship Standard.
- There are workshops that you will need to attend.
- You will have a mentor for one-to-one teaching and learning.
- In-house training will be given to support specifics of the role.
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Logical
- Team working
- Patience
Qualifications
- GCSE or equivalent English (Grade 4/C) essential
- GCSE or equivalent Maths (Grade 4/C) essential