Apprentice Office Assistant – Holistic Community Care Limited

Job Type: Apprenticeship
Apprenticeship: Level 3 Business Administrator

Location: SW4 6JP

Annual Wage: £10,296

Hours: 37.5 hours a week

Working Week: Monday – Friday 9am – 5pm

We have a fantastic opportunity to join the team in an administration position. You will learn all aspects of the business from HR to compliance.

What will the apprentice be doing?

The post-holder provides a range of administration service and therefore work is generated throughout the day. This might include the following tasks:

  • Arrange necessary stationery orders
  • Prepare and issue letters
  • Issue and distribute emails as requested
  • Answering the telephone and covering reception, after initial training. Dealing with small queries where possible else relaying messages.
  • Letters and email communication
  • Booking meetings and venues
  • Ensure you are professional when always carrying out duties.
  • Maintain a spreadsheet of screening and vetting ensuring it is a working document and kept up to date, monitoring on a weekly basis and informing the HR Officer of any potential issues in a timely manner
  • Maintaining inhouse system with care worker and client details and information
  • To maintain employee data and personnel records in a confidential and professional manner and ensure data protection of sensitive information, ensuring all information is up to date
  • Undertaking reference requests both internally and externally
  • Copying of documents as required, ensuring that legal and company requirements are maintained
  • Assist with induction coordination
  • Assist with sending out and confirming care worker schedules
  • Assist with obtaining care worker availability
  • Any additional duty which may reasonably be expected to be performed, as required by the Directors, or any of the Company’s clients (where such a request is in keeping with the Company’s policies at any time)

Skills and Abilities

  • Able to work autonomously, using own initiative and linking with Line Manager as and when required
  • Able to work as a team, creating positive team culture and morale.
  • Excellent interpersonal and communication skills whilst working collaboratively with peers and team members to achieve desired goal
  • Having a calm and tactful manner.
  • Ability to be flexible, adaptable and multitask and adapt to ever changing priorities over a range of disciplines
  • Is resilient, ability to work under pressure and to strict guidelines
  • Operates with integrity, is honest and reliable and professional at all times
  • Ability to liaise with employees at all levels across the business
  • Is energetic, has enthusiasm and driven
  • Provides the highest level of customer service and delivery
  • Has excellent attention to detail and accuracy
  • Working with HR systems and databases
  • Dealing with personal issues with employees in a confidential, sensitive and appropriate manner

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will achieve the Level 3 Business Administration Apprenticeship Standard.
  • There are workshops that you will need to attend via Teams/Zoom.
  • You will have a mentor for one to one teaching and learning.
  • In-house training will be given to support specifics of the role.

Desired skills and personal qualities

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental


  • GCSE or equivalent English (Grade 4/C) essential
  • GCSE or equivalent Maths (Grade 4/C) essential

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