Your information is kept private and only shared when needed to support you, or if there is a serious concern about your safety or someone else’s safety. We will always aim to explain this clearly and talk to you about information sharing wherever possible.

Sometimes working together can help give you better joined-up support. If you already have professionals supporting you, we may work alongside them where appropriate. We will explain what this means and involve you in decisions wherever possible.

That’s okay, you don’t need to know. This support is not just about getting a job straight away. We can start with confidence, routines, wellbeing, life skills, training or exploring options first. We’ll begin where you are now.

You can still talk to us. We understand that some days are harder than others. Support is designed to work around you and your wellbeing, with a pace that feels manageable.

We understand that can happen. Our approach is person-centred, respectful and built around listening to you. We’ll work with you, not tell you what to do.

Usually yes. You’ll have a main contact who gets to know you, understands your goals and supports you throughout your journey. We’ll agree together what level of contact works best for you.

Where possible, we’ll offer support in ways that work for you. This may include face-to-face, phone or online contact depending on your needs and what is available.

Yes. We can help you explore options, apply and prepare for courses, training, apprenticeships or employment. We may also work with other organisations where helpful to support you.