Sales/Customer Service Administrator Apprentice – TDI Tuning

Job Type: Apprenticeship
Apprenticeship: Level 2 Customer Service Practitioner

Location: CM1 2QE

Annual Wage: £10,982

Hours: 40 hours a week

Working Week: Monday – Friday 9am – 5:30pm

A fantastic opportunity to join a well-established, successful and growing engineering company. The successful applicant will be part of a friendly, vibrant team and will be motivated to train and develop in their role. The role will also include some basic administrative duties.

What will the apprentice be doing?

  • The successful candidate will be a practical, proactive individual, responsible for supporting the whole team
  • You will be the first point of contact for incoming telephone calls, dealing with customer enquiries, distributing calls accordingly, or taking messages, ensuring they are recorded clearly with all details obtained
  • You will also be the first point of contact for meeting and greeting visitors and providing hospitality services
  • You will process customer orders, identifying the requested products, liaising with the technical team, assembling the goods, preparing and packing items, ready for collection/dispatch. This will include making sure all the necessary paperwork is completed correctly
  • You will then book the courier and arrange sending out the orders
  • You will cross-reference the orders against the proof of delivery paperwork, checking all details are recorded accurately and forward to the accounts department for processing
  • You will be responsible for maintaining stationery and office provisions, ordering replacement stock as required
  • The role will also include some basic administrative duties such as filing, both paper based and electronically, as well as keeping the office tidy, shredding, photocopying, organising files, database management, data entry and CRM system updates

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will achieve the Customer Service Practitioner Apprenticeship Standard
  • Functional Skills (if required)
  • There will be workshops that you need to attend via Zoom
  • You will have a mentor who will give you one to one teaching and support
  • To include 20% off the job training
  • In-house training will be given to support specifics of the role

Desired skills and personal qualities

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative

Qualifications

  • GCSE or equivalent English (Grade 3/D) essential
  • GCSE or equivalent Maths (Grade 3/D) essential

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