Employment Advisor – London

Job Category: Advisor
Job Type: Full Time
Job Location: London
Salary: £28500 - £31000 (£30000 after probation)

Job Purpose

  • Deliver a high-quality service in line with Get Set UK’s delivery model, demonstrating a commitment to an inspiring and proud service.
  • Demonstrate experience in providing sustainable employment to customers.
  • Work with teams to support customer progression, demonstrating drive and focus.
  • Demonstrate a proactive approach in supporting customers to maintain employment and achieve long-term career success.
  • Motivate customers in line with our vision to improve their skills and capabilities.
  • Maintain high-service quality standards by adhering to external and contractual requirements.

Key Responsibilities

Customer Support

  • Assess customer needs and barriers with integrity and create action plans to address concerns, for example providing CV and job search support.
  • Empower customers to achieve their goals through training and employment.
  • Assist customers to become job-ready, providing employer-led advice and guidance with responsibility.
  • Provide constructive feedback, and enable improvement, and preparation for the dynamic work environment.
  • Support customers in maintaining employment by promoting best practices.
  • Demonstrate motivation and focus by striving to meet targets and deadlines.
  • Support work-ready customers into employment.
  • Signpost customers for health, drug, alcohol, housing, and finance advice with a considerate approach
  • Track and record the progress of customers on the CRM platform, ensuring transparency and communication.
  • Work within Jobcentres, local authorities, and community associations, fostering strong partnerships.

Key Skills Required

  • Demonstrate strong communication skills by providing clear examples of situations where you managed conflict.
  • Be ambitious, resourceful, and innovative in supporting our customers to find sustainable employment.
  • Demonstrate drive and focus by being confident in working in a target-driven environment.
  • Team player supporting colleagues with an emphasis on people development.
  • Empathetic to vulnerable or challenging groups, showing consideration and a strong desire to help.
  • Experience in creating SMART action plans and conducting individual needs assessments.
  • Experience creating strong long-term partnerships with external partners and communities.
  • Demonstrate professional integrity and a high level of accuracy in line with the compliance contractual expectations.
  • Computer, data entry, and MS Office skills knowledge required.

Ideal Candidate

  • A strong sense of responsibility, embracing drive and focus while focusing on commercial growth.


  • Company pension & events
  • Gym membership
  • Private medical insurance;
  • Wellness programs
  • Employee Forum (Your voice matters, at Get Set UK employees have a say in how we run the business.)

We are a Disability Confident Employer and welcome all applications. Get Set UK is an Equal Opportunity Employer, offering employment without regard to age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, and any other protected status. Our aim is to support and maintain the physical and mental health of all people at work. If you require reasonable adjustments in applying for a role within, Get Set UK Group, interviewing, completing any preemployment testing, or otherwise participating in the employee selection process, please direct your inquiries to HR Department at recruitment@getsetuk.co.uk

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