Location: SS15 5HL
Annual Wage: £14, 722
Hours: 37.5 hours a week
Working Week: Monday – Friday 9am – 5pm
You will be based at the Basildon Surgery learning all things patient-related. You will also learn how the back office systems are administered. You will be working alongside our friendly team completing a variety of duties.
What will the apprentice be doing?
- Answering telephone calls
- Taking messages or transferring calls to the appropriate staff member
- Monitoring emails
- Document scanning
- Stock monitoring – clinical and non-clinical
- Learning our clinical systems and once trained completing day-to-day tasks using this – such as booking appointments, clearing tasks, etc
- Working in the Basildon Surgery on reception
- Booking appointments and dealing with patients face to face
- Please be advised that the above is an outline only and is not definitive or restrictive in anyway
What training will the apprentice take and what qualification will the apprentice get at the end?
- You will achieve the Level 3 Business Administrator Apprenticeship standard.
- There are workshops that you need to attend via Teams.
- You will have a mentor who will support you on a one to one basis.
- In-house training will be given to support specifics of the role.
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE or equivalent English (Grade 4/C) essential
- GCSE or equivalent Maths (Grade 4/C) essential