Customer Relations Administrator Apprentice – OSB Group

Job Type: Apprenticeship
Apprenticeship: Level 3 Customer Service Specialist

Location: ME4 4AF

Annual Wage: £14,000

Hours: 35 hours a week

Working Week: Monday – Friday 9am – 5pm

The key purpose of this role is to provide a high level of administrative support to the Group Customer Relations function, ensuring that daily activities within the team are processed and administered correctly and in line with agreed SLA’s. The role also involves general office duties.

What will the apprentice be doing?

  • Dealing with the complaints mailboxes, managing incoming and outgoing responses, ensuring case owners are aware of any new communication relating to their cases
  • Deal with all incoming post, scanning and attaching to any associated complaint cases and ensuring case owners are aware of any new activity relating to their cases.
  • Formulating standard complaint letters as required and ensuring relevant case actions are updated accordingly
  • Support Customer Relations Team Leader and Manager with any ad-hoc activities as and when required.
  • Supporting the team with general administration tasks, including booking of meetings, producing power point slides with relevant information for meetings and committee packs, maintenance of team road map, minute taking of meetings where important decisions are made.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
  • To fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
  • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will achieve the Level 3 Customer Service Specialist Apprenticeship Standard.
  • You will have a mentor for one to one teaching and learning.
  • In-house training will be given to support specifics of the role.

Desired skills and personal qualities

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative

Qualifications

  • GCSE or equivalent English (Grade 4/C) essential
  • GCSE or equivalent Maths (Grade 4/C) essential

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