Location: SS3 9RE
Annual Wage: £13,741
Hours: 35 hours a week
Working Week: Monday – Friday
We’re looking for a motivated and enthusiastic individual to join our team as a Business Development Trainee. This is a fantastic opportunity to earn while you learn, working towards a Level 3 Customer Service Specialist apprenticeship.
What will the apprentice be doing?
- Take part in a structured 3-month rotation across departments to build core business knowledge
- Re-engage and manage a portfolio of non-spend customers, with support from the sales team
- Learn how to identify, research, and qualify new sales opportunities
- Build and maintain accurate customer contact records using our internal systems
- Assist in contacting customers via phone and email to promote relevant products and services
- Follow up on quotations and track progress of opportunities
- Support order processing and work closely with internal teams to deliver a seamless customer experience
- Learn about our full product range and value-added services like processing
- Gather customer and market feedback to inform the team of new opportunities or challenges
- Respond to internal and external communications professionally and promptly
- Occasionally accompany experienced sales colleagues on customer visits
- Complete all training modules and assessments as required by the apprenticeship provider
What training will the apprentice take and what qualification will the apprentice get at the end?
- You will achieve the Level 3 Customer Service Specialist Apprenticeship.
- There are workshops that you need to attend via Teams.
- You will have a mentor who will support you on a one to one basis.
- In-house training will be given to support specifics of the role.
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Course contents
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- GCSE or equivalent English (Grade 4/C) essential
- GCSE or equivalent Maths (Grade 4/C) essential