Location: RH10 6AD
Annual Wage: £18,000
Hours: 37 hours a week
Working Week: Monday – Friday 9am – 5pm
An exciting opportunity for an organised and customer-focused individual who is looking to start their career in administration and join an award-winning organisation that provides an opportunity to work within the central support functions. You will enjoy interacting with people over the telephone and assisting in day-to-day admin duties.
What will the apprentice be doing?
- Ensure the branch is opened and closed while maintaining detailed logs in accordance with company policy
- Demonstrate commitment by organising health & safety folders and records in strict adherence to our H&S Policy
- Supervise visitor and customer access, with a vigilant eye on security to prevent breaches
- Efficiently manage branch phone communications, providing prompt and helpful responses to inquiries and ensuring seamless call transfers
- Provide support in sending posts to case managers
- Respond promptly and professionally to customer inquiries, providing helpful assistance and ensuring seamless call transfers
What training will the apprentice take and what qualification will the apprentice get at the end?
- You will achieve the Level 3 Business Administrator Apprenticeship standard.
- There are workshops that you need to attend via Teams.
- You will have a mentor who will support you on a one to one basis.
- In-house training will be given to support specifics of the role.
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Qualifications
- GCSE or equivalent English (Grade 4/C) essential
- GCSE or equivalent Maths (Grade 4/C) essential