Location: RH10 6AD
Annual Wage: £18,000
Hours: 35 hours a week
Working Week: Monday – Friday 9am – 5pm
An exciting opportunity for an organised and customer-focused individual who is looking to start their career in administration and join an award-winning organisation that provides an opportunity to work within the central support functions. You will enjoy interacting with people over the telephone and assisting in day-to-day admin duties.
What will the apprentice be doing?
- Ensure the branch is opened and closed while maintaining detailed logs in accordance with company policy.
- Demonstrate commitment by organising Health & Safety (H&S) folders and records in strict adherence to our H&S Policy.
- Supervise visitor and customer access, with a vigilant eye on security to prevent breaches.
- Efficiently manage branch phone communications, providing prompt and helpful responses to inquiries and ensuring seamless call transfers. Provide support in sending posts to case managers.
- Respond promptly and professionally to customer inquiries, providing helpful assistance and ensuring seamless call transfers.
- Efficiently handle deliveries, oversee courier collections, and maintain organized booking records for our dynamic workspace.
- Effectively manage the branch’s petty cash, issuing vouchers and travel cards to customers, and conducting weekly reconciliations for business manager approval, ensuring smooth financial operations.
- Proactively procure stationery and necessary supplies, keeping our workspace fully equipped and efficient.
- Liaise with the marketing team for ordering marketing and/or Course materials.
Handle Work Wise PhoneLine Calls:
- Take calls for the Work Wise line and ensure they are answered promptly within the defined timeframe.
- Response to emails needs to be monitored and actioned accordingly.
- Check the eligibility of referrals and assign them to dedicated Employment Specialist advisorrs for further processing.
- Accurately update all relevant information in the system.
- Possess basic IT skills to navigate through systems and databases
- Achieve agreed personal targets related to call handling and other relevant metrics
Compliance and Audit Administration:
- Assist in the administration of compliance and audit activities for the contract.
- Ensure adherence to regulatory requirements and internal policies.
CRM Support:
- To ensure records are accurately updated on the CRM (Customer Relationship Management) system.
- Weekly checks to support the Monthly submission to Work Wise Surrey County council.
Ad Hoc Duties:
- Perform ad hoc duties as required to support the Work Wise contract, demonstrating flexibility and adaptability to meet the evolving needs of the program.
Administrative Support:
- Offer unwavering administrative support across diverse projects, using best practices to drive success.
- Efficiently manage IT equipment for new team members and facilitate the smooth return of equipment from departing staff.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Upon completion of your apprenticeship you will achieve the Level 3 Business Admin Apprenticeship Standard
- You will be assigned a mentor who will work with you on a one to one basis.
- There will be workshops that you need to attend remotely via Zoom
- In-house training will be given to support specifics of the role.
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Motivated and enthusiastic
Qualifications
- GCSE or equivalent English (Grade 4/C) essential
- GCSE or equivalent Maths (Grade 4/C) essential